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WHEN I IMPORT MY DATA IN EXCEL, IT TAKES AWAY THE "0", WHY IS THIS AND HOW CAN I FIX IT?

Excel somtimes removes the "0" in front of the number, but this is not a problem. The system will still import the numbers.

CAN I IMPORT MY DATA WITH "27" IN FRONT OF THE NUMBER?

Yes, you can import the data with either "27" or "0" in front.

IF I DO NOT WANT TO RECEIVE FURTHER MESSAGES, HOW DO I STOP IT?

Simply reply to the message with one of the following words: stop, delete or remove. Standard rates apply and you will automatically be blacklisted.

IF I ACCIDENTALLY REPLIED "STOP", HOW CAN I GO ABOUT RECEIVING MESSAGES AGAIN?

You simply need to send us an email with your cell number, and we will request that your number be removed from the blacklist.

HOW DOES A NUMBER BECOME BLACKLISTED?

If a number replies with one of the following words: stop, delete or remove, the number will be blacklisted.

WHAT IS THE COST FOR THE REPLY SMS?

Standard Rates apply and therefore is dependent on the network.

DO YOU PROVIDE US WITH DATA OR SHOULD WE SUPPLY IT?

TouchBasePro does not supply data. Users must supply their own opt-in data.

WHAT WILL HAPPEN IF I HAVE TWO OF THE SAME NUMBERS IN MY GROUP?

The TouchBasePro system will automatically remove any duplicate number within the same group

WHEN I IMPORT MY DATA, IT SHOWS "OPT-OUTS" AND A NUMBER NEXT TO IT, WHAT DOES THIS MEAN?

This refers to the number of clients who replied stop, delete or remove, to a message you have sent and are now on the opt-out list.

PLEASE EXPLAIN THE FOLLOWING: IMPORTED, UPDATED, ERRORS AND DUPLICATIONS?

Imported – The total amount of cell numbers that have been imported into the group.

Updated – The cell numbers already in a group which received new values when the file was imported.

Errors – The count of wrong mobile numbers (these are not imported) or any entry where there was no cell number.

Duplicates - The numbers that were already in the group – they are not imported.

Opt outs – they are not imported, these people have requested to be removed from database



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